Frequently Asked Questions (FAQs)

1. Where do you ship?

We currently ship throughout the United Kingdom. Shipping availability for other locations may vary and will be displayed during checkout.

2. How long does delivery take?

Orders are typically processed within 1–3 business days, and delivery usually takes 3–7 business days after dispatch.

3. How can I track my order?

Once your order has been shipped, you'll receive a confirmation email with tracking information (where available).

4. How much does shipping cost?

Shipping costs are calculated during checkout. We also offer Free Shipping on selected products and promotional offers.

5. Can I cancel my order?

Yes. You may cancel your order before it has been processed or shipped. If your order has already been dispatched, you can return it according to our Return & Refund Policy.

6. What is your return policy?

We offer a 30-day return policy for eligible items. Products must be unused, in their original packaging, and returned with all accessories.

Please contact us before sending any item back.

7. When will I receive my refund?

Approved refunds are usually processed within 5–10 business days after we receive and inspect your returned item.

The exact time depends on your payment provider.

8. What should I do if my item arrives damaged?

Please contact us within 48 hours of delivery.

Include:

• Your order number
• Photos of the damaged item
• Photos of the packaging

We'll review your request and arrange a replacement, repair, or refund where appropriate.

9. Can I change my delivery address?

If your order has not yet been dispatched, we may be able to update your delivery address.

Please contact us as soon as possible.

10. What payment methods do you accept?

We accept secure payment methods available during checkout, including major debit and credit cards and other trusted payment providers supported by our store.

11. Are my payments secure?

Yes.

All payments are processed through secure, encrypted payment gateways. We do not store your complete payment card information.

12. Do your products come with a warranty?

Where applicable, products may include a manufacturer's warranty.

Warranty coverage does not apply to damage caused by misuse, accidents, or unauthorized modifications.

13. How can I contact customer support?

You can contact our support team using the details below:

Email: laiksodm@outlook.com

Phone: +44 203 288 1389

We aim to respond to all enquiries within 24–48 business hours.

14. I received the wrong item. What should I do?

We're sorry for the inconvenience.

Please contact us within 48 hours of delivery with your order number and photos of the item you received. We'll arrange the appropriate solution as quickly as possible.

15. Do I need to create an account to place an order?

No.

You can place an order as a guest, although creating an account allows you to track orders more easily and view your order history.

16. What happens if my package is lost?

If your tracking information indicates your package may be lost, please contact us. We'll work with the shipping carrier to investigate and help resolve the issue.

17. Can I return a used product?

Generally, returned items must be unused and in their original condition unless they are faulty or damaged upon arrival.

Still Need Help?

If you have any questions that aren't answered here, we're happy to assist.

Laiksod

📧 Email: laiksodm@outlook.com

📞 Phone: +44 203 288 1389

📍 Address:
20 Forrester Way
London, E15 1GN
United Kingdom